Meet your new front desk:
A virtual concierge that answers guest calls, checks availability, and routes booking inquiries to your team - around the clock.
Your team is great on the phones. But the volume keeps growing, and a lot of the calls don't actually need a human.
"What time is check-in?" "What's the WiFi?" "Where do I park?" The same five questions, hundreds of times a month.
Calls outside business hours go to voicemail. Booking inquiries lose momentum. Vacation guests sit with their question until morning.
A high-intent guest calls asking about July dates, and the inquiry depends on whoever picks up remembering to follow up.
Calls happen, get handled, and disappear. There's no consistent log of what was asked, what was promised, or what needs follow-up.
Your virtual concierge picks up the phone, sounds like a real person, and handles the routine calls so your team can focus on the ones that need a human.
Check-in / check-out times, WiFi, parking, lights, A/C, beach gear, local recs - she knows the property guidebook cold.
"Do you have a 2-bedroom in Kihei July 18-25?" Moana checks against your real Escapia booking data and answers in seconds.
When a guest is ready to book, she collects everything you need and sends a clean inquiry email to your team within seconds.
End-of-call summary email with transcript, what was asked, what tools she used, and any follow-up needed - to your team after every call.
A guest calls. Moana answers. Behind the scenes, three connected pieces handle every call in under two seconds.
A focused build, on real data. Six properties live, with the rest waiting for Phase 2.
The "deep" demo unit. Full welcome packet content - WiFi flow, lighting walkthrough, A/C, beach gear, parking, and local recs.
Kihei Beach Resort 401, 302, 202; Koa Resort 4I; Kealia Resort 604. Standard DMV process; unit-specific details captured as leads for the office to handle.
Eight quick scenarios that show what Moana can handle today.
Tests company-wide knowledge. Answers from her built-in DMV brief.
Walks through the under-cabinet switch above the toaster.
She does NOT read it on the call - she captures a lead so the office can text it securely. Feature, not bug.
Hits 919 real bookings, returns matched units by name.
Captures dates, party size, contact info; sends an instant email to the team.
Shares general guidance from her prompt, or captures a question lead. Never invents.
"I have detailed information on six of our flagship units right now - would any of those work?"
Within 60 seconds, an end-of-call summary email lands in your inbox - transcript, tools used, follow-up flagged.
Two emails are the proof every demo guest sees: the booking inquiry, and the end-of-call summary.
Plus an end-of-call summary with the full transcript and tool usage, every single call.
Today is the proof. Phase 2 is the live system. Phase 3 is everything that becomes possible once Moana is on the phones every day.
Built in one day
2-3 weeks
Once Phase 2 is steady
By August, every guest call hits Moana first - day or night. Your team only sees the calls that actually need a human. And every call gets logged, summarized, and routed.
30-45 minutes, this week
One page per unit
Conversation we'll start together
Voice agents and AI workflows for the hospitality industry.